playtome Privacy Policy

1. Overview

playtome ("we," "us," or "our") is committed to protecting the privacy and personal data of all users who access or use the playtome platform at playtome.club. This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC).

This policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information when you visit our website, register an account, make deposits or withdrawals, participate in games, or interact with our customer support team. We encourage you to read this policy carefully and contact us if you have any questions.

By accessing or using the playtome platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, you must discontinue use of the platform immediately.

2. Personal Data We Collect

playtome collects several categories of personal data depending on how you interact with our platform. The categories include:

2.1 Identity & Contact Information

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Nationality and country of residence
• Email address and mobile phone number
• Residential address (barangay, city, province, ZIP code)

2.2 Identity Verification (KYC) Documents

• Government-issued photo ID (PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, or Voter's ID)
• Proof of address (utility bill, bank statement, or barangay certificate dated within 3 months)
• Selfie or live photo for identity confirmation where required
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account)

2.3 Financial Information

• Deposit and withdrawal transaction records
• Payment method details (GCash number, PayMaya number, bank account name — we do not store full card numbers)
• Transaction amounts in Philippine Peso (₱)
• Bonus and promotional credit history

2.4 Gaming Activity Data

• Game history, bet amounts, wins, and losses
• Session duration and login/logout timestamps
• Responsible gaming tool usage (deposit limits, self-exclusion requests)
• Bonus and promotion participation records

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Cookies and session identifiers
• Referring URLs and pages visited on the playtome platform

2.6 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback, complaints, and dispute records
• Marketing preferences and communication opt-in/opt-out status

3. How We Collect Your Data

playtome collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the playtome platform, including cookies, log files, and analytics tools.
• Third-party sources: Identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and regulatory compliance databases.
• Public sources: Publicly available information used to verify identity or comply with anti-money laundering obligations.

4. How We Use Your Personal Data

playtome uses your personal data for the following purposes:

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), playtome processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfill our obligations under the playtome Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA), and NPC regulations.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Data Sharing and Disclosure

playtome does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and lawful:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your financial transactions.
• Identity verification providers: Third-party KYC and AML compliance service providers operating under strict data processing agreements.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where required by law.
• Technology and hosting providers: Cloud infrastructure and platform service providers who process data on our behalf under binding data processing agreements.
• Fraud prevention services: Third-party fraud detection and security monitoring providers.
• Legal and professional advisors: Lawyers, auditors, and compliance consultants where necessary for legal proceedings or regulatory compliance.

7. Data Retention

playtome retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and in accordance with applicable legal and regulatory requirements. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLC requirements.
• Financial transaction records: Retained for a minimum of five (5) years as required by the Anti-Money Laundering Act.
• KYC documents: Retained for a minimum of five (5) years after the end of the business relationship.
• Customer support records: Retained for three (3) years from the date of the interaction.
• Marketing data: Retained until you withdraw consent or request deletion, whichever is earlier.

After the applicable retention period, your data will be securely deleted or anonymized in accordance with our data disposal procedures.

8. Data Security

playtome implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the playtome platform
• Encryption of sensitive data at rest, including financial and identity information
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Two-factor authentication (2FA) options for player accounts
• Continuous monitoring for suspicious activity and unauthorized access attempts

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, playtome will notify affected players and the National Privacy Commission in accordance with NPC Circular 16-03.

9. Cookies & Tracking Technologies

playtome uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytics data. The types of cookies we use include:

You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the playtome platform. For more information on managing cookies in popular browsers used by Filipino players, refer to the help documentation of your browser of choice.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by playtome. To exercise any of these rights, contact us at [email protected].

We will respond to all verified data privacy requests within fifteen (15) business days of receipt. We may require proof of identity before processing your request to protect against unauthorized access.

11. Minors and Age Restriction

During registration, playtome requires all users to confirm they are at least 21 years of age and to submit valid government-issued identification for age verification. If we discover that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and report the matter to the relevant regulatory authorities as required.

If you are a parent or guardian and believe your child has registered on the playtome platform, please contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

playtome reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification.

Your continued use of the playtome platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to the playtome Data Protection Officer (DPO):

You also have the right to file a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights under RA 10173 have not been upheld by playtome.